Questions? Answers.

Agent Loop digs into your bill, sniffs out overcharges, catches billing code errors, and identifies negotiation leverage. Our expert negotiators then contact your provider directly using proven strategies. You don't need to make a single phone call — our clever fox handles the detective work.

We negotiate all types of medical bills, including emergency room visits, surgeries, lab work, imaging, specialist consultations, urgent care, and more. If we can't work with a specific bill type, we'll let you know upfront.

Your bill must be no more than two years old and cannot be in collections or involved in any legal proceedings. Bills that have already been sent to a collection agency or are part of a lawsuit or dispute are outside the scope of what we can negotiate. If you're unsure whether your bill qualifies, upload it and we'll let you know.

No. Once you send in the case file, Agent Loop takes it from here. Our team handles everything — we'll contact you only if we need additional information or when the case is closed.

We offer two plans: Pay Per Bill at $129 per bill, or an Annual Membership at $499/year (approximately $83/bill) for up to 6 bills. Both plans include our 100% money-back guarantee.

We offer a 100% money-back guarantee. If we're unable to reduce your bill, you'll receive a full refund of the fee — no questions asked.

No. We charge a flat fee — either $129 per bill or $499/year. We never take a percentage of your savings. What you save is yours to keep.

Yes. If you're facing financial hardship, contact us at help@mediloop.ai and we'll work with you on a sliding-scale fee. No one should be priced out of fighting an unfair bill.

Most negotiations are completed within 2–4 weeks. Some complex cases may take a bit longer, but we'll keep you updated throughout the entire process.

You'll receive email updates at each major step of the process. You can also log in to your account at any time to check the status of your negotiation.

All you need is your medical bill — either a photo or a PDF. We'll handle everything from there. The more detail on the bill, the better we can negotiate.

We're HIPAA compliant with 256-bit AES encryption in transit and at rest. Access is role-controlled with multi-factor authentication, and every action is audit-logged.

Your medical information is protected under HIPAA, which strictly governs how it can be used and shared. We use 256-bit AES encryption, role-based access controls with multi-factor authentication, and audit logging. For full specifics on how we collect, use, and disclose data, please see our Privacy Policy.

Your bill data is securely stored and encrypted. We retain it only for the duration of your service and as required by law. You can request deletion of your data at any time by contacting us.